National Emergency Communications Working Group

Australia/New Zealand
Working for stronger emergency communications

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NECWG Members Conference 2026 | Darwin, Australia

The NECWG Members Conference will be held in Darwin, Australia, from 4 to 6 November 2026.

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Outcome of the NECWG Geelong Conference

The Geelong Conference, held in May 2026, has reinforced the shared direction for Emergency Communications.

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Industry Engagement Forum May 2026 | Geelong, Australia

NECWG-A/NZ will be holding the next Industry Engagement Forum in Geelong, Victoria in May 2026 at the Novotel Hotel.

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The Future of the 111 Service and the Emergency Contact System in New Zealand

NECWG has released a White Paper titled The Future of the 111 Service and the Emergency Contact System in New Zealand. This paper provides commentary and analysis on areas to improve the 111 Service (provided by Spark) and the broader Emergency Contact System.

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NECWG-A/NZ Conference 2025 | Hobart, Australia

The November 2025 NECWG-A/NZ conference was held at the Crown Plaza in Hobart between 18 – 20 November 2025.

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NECWG White Paper – Emergency Communications in Australia

NECWG has released a White Paper entitled "Emergency Communications in Australia" that explores the needs to provide a pathway for the future of the critical link between the community and first responders.

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CC:IPS Pledge: A global recommendation on the use of location technology

Since 2014, more and more countries in both Northern and Southern hemispheres have been using accurate handset-based location of emergency callers. There are numerous reports of its benefits across countries. As an example, it is estimated that between 2024 and 2033, handset-based location could potentially save between 8,620 and 10,530 lives in total in the European Union, and could positively impact between 88,360 and 104,640 lives in total in the EU.1 In the UK alone, the total economic benefits in the 9 years following the deployment of handset-based location is estimated at close to 14 billion EUR.2

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National Guidelines for Autonomous Contact with Triple Zero (000) Released

The National Emergency Communications Working Group – Australia and New Zealand is pleased to release national guidelines for autonomous contact with Triple Zero (000).

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Emergency+ app and Triple Zero (000)

Australia’s Emergency+ app for iOS and Android devices to provide callers with information about when to call Triple Zero (000), who to call in various non-emergency situations, and more.

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Triple Zero Kids Challenge

Kids will learn about getting help by playing games and solving mysteries.

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