NECWG has released a White Paper titled The Future of the 111 Service and the Emergency Contact System in New Zealand.

This paper provides commentary and analysis on areas to improve the 111 Service (provided by Spark) and the broader Emergency Contact System which starts with a 111 call and ends with first responders arriving on scene (if that is the appropriate response). The paper is a joint effort between New Zealand and Australian members of NECWG, considering the similar challenges facing both countries’ emergency contact systems.

Read the full paper, Here.